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Bills and rules

Heating costs for an empty apartment

An unused apartment remains connected to the shared heating system.

When consumption is zero

Being away from an apartment does not automatically remove its share of common heating costs. In central systems, the area-based common share and measured consumption are calculated separately.

Verify the data first

Check the apartment area, period dates, meter serial number and readings. Investigate whether a zero reading difference reflects actual use or a communication or device fault.

Recording an objection

Ask management for the cost statement and supporting calculations. Submit any objection in writing, identifying the date, apartment and disputed item.

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Regulations and implementation conditions can change; use the current text for the relevant period.

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IMPORTANT INFORMATION

Information on Tiered Natural Gas Pricing and Heat Cost Allocation

Following BOTAŞ’s announcement dated 3 April 2026, within the framework of the Energy Market Regulatory Authority (EPDK) and BOTAŞ regulations, tiered pricing for residential consumers took effect on 4 April 2026.

Under this scheme, the government subsidy varies by consumption tier, increasing the price paid per cubic metre. Depending on the region and consumption level, the difference in unit costs between Tier 1 and Tier 2 ranges from 60% to 80%.

Although total natural gas bills issued to buildings have increased, no changes have been made to the Regulation on the Allocation of Heating and Domestic Hot Water Costs in Central Heating and Hot Water Systems. Accordingly, costs continue to be calculated and allocated using individual unit meter readings and the building’s current natural gas invoice amount.

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